How do I start the repair process?
You should call your insurance company and inquire about turning in a claim. Will it affect your rates? If the incident falls under Comprehensive or Collision? What deductible will you have to pay if any at all? If your deductible is going to be waived, how long does that take? Will they have to look at your vehicle? How is payment going to be issued?
Stop by for a free estimate so that you know what the repairs will cost, it may not be worth turning in a claim to your insurance company.
Schedule an appointment for the repairs. If you have filed a claim with the insurance company, make sure they have approved the estimate for the repairs.
When repairs are complete you will pay your deductible to the shop at that time, if it applies.
Why do I need an estimate in order to schedule an appointment?
It is important to have an estimate so that we know if any parts need to be ordered ahead of time, to figure out how much time to allow for the appointment, and to make sure the work being done is approved by the customer and/or the insurance company.
What does it mean to be a Direct Repair Shop for a certain insurance company?
That means the body shop is pre-approved by the insurance company to write the estimate according to their guidelines and an appraiser does not need to inspect the vehicle prior to repairs. Estimates are still subject to review by the insurance company.
Can you have a rental car at the time of my appointment so all I have to do is swap out vehicles?
Yes. If you have rental coverage, all we need to know is your claim number and how much coverage you have per day. Or if you are paying yourself, you just need to let us know what size vehicle you prefer and/or how much you are willing to spend a day. We can arrange to have a vehicle here for you when you drop your vehicle off for repair. When your vehicle is done, you may leave the rental with us.
Why is my estimate more or less than an insurance or another shop's estimate?
There are many reasons, contractual guidelines with insurance companies, replacing parts vs. repairing parts, using different types of parts i.e. oem vs. aftermarket, or just doing the job differently. Towne & Country will take the time to discuss the quality of work you are looking for and make sure your needs are met. We would be happy to compare estimates for you as well.
Do I have to get more than one estimate?
No. You have the right to go to the repair facility of your choice. If you have an insurance claim, it is up to the insurance company and the shop to come up with an agreed price for the repair.
Do you warranty your work even if you are not a direct repair facility with my insurance company?
Yes. Towne & Country Auto Body has always had a standard Limited Lifetime Warranty, no matter who is paying the bill.
